NO AGE RESTRICTIONS
Persons under 16 years of age may enter accompanied by a parent or an adult who has been delegated by one of the parents “LINK”.
Alcoholic products will only be served to guests over 18 years of age.
You can enter at any time between 12:00 and 23:30, on both days of the Festival. Entry times may be delayed due to safety concerns.
Yes, for security reasons the entrance to the festival will be closed 30 minutes before the end of the day. From 23:30 to 24:00 (closing time).
In the Lineup session of our website, on our official page of Facebook and Instagram and on our App.
You can report any lost items to . If our team finds your items, we’ll let you know where you can pick them up. If you are abroad or you cannot pick them up we can arrange shipping at cost price. Unclaimed items will be delivered to the Order Forces.
Yes, it will be published a few weeks before the beginning of the Festival on our website, on our official Facebook and Instagram pages, and on our App.
Yes, there are no restrictions on food. Inside the Festival Area you will find a large zone Food&Beverage.
No, it is forbidden to introduce any kind of drink. But we inform you that inside the festival area you will be able to find a place with free drinking water and recommend the access with a Camel Pack (max. 10lt) to fill.
Yes, inside the Festival Area you will find a large zone of Beverage&Food.
Yes, and there will also be volunteers from 118 throughout the Area to assist in case of need.
Yes, you will find it before entering the Visarno Arena.
Yes, you will find it within the festival area.
Yes, there will be specific stands that will sell cigarettes.
No. For safety reasons you can not go back once you leave. Make sure you have everything you need before you enter, and don’t forget to check the list of forbidden items.
Yes, all tickets are nominal, so the ticket must have the same name as the person attending the Festival. The security staff at the entrance will check the identity document, which must correspond to the name on the ticket.
It doesn’t matter to print the ticket, just have on your smartphone the e- ticket with QR CODE. The screen shall not have any defects which would prevent it from reading the code. Please note that your order confirmation emails are not sufficient, you must be in possession of the electronic or paper ticket.
If the purchase process has ended correctly, try checking the spam folder in your inbox. Or go to the website where you bought your ticket to download the digital version of your ticket.
No. Admission is only valid for the day indicated on the ticket. So make sure you buy your ticket for the day you participate.
In case of cancellation of the Festival the refund will be made available. Find more detailed info at this link
Of course, there will be a ticket office at the Festival, except sold-out.
According to the provision AE n. 223774 of 27 June 2019 secondary ticketing there are two different modes depending on the type of ticket in possession: SINGLE DAY or WEEKEND TICKET.
SINGLE DAY: You can change your name directly online from your personal profile (TICKETNATION platform).
WEEKEND TICKET: Also in this case you can do everything online, but with a different procedure:
- Fill out the form found at this link (TICKETNATION platform): LINK;
- Follow the instructions you will find in the confirmation email.
For any additional information you can contact the TICKETNATION support at the following e-mail address: email@example.com
You can resell your ticket by changing the name printed on it. We always remember that the tickets are nominative and those who enter the festival must present their id card for the control of the name on the ticket.
If you already have a buyer for your ticket you can contact the sales circuit on which you purchased the ticket and ask for the change of name following the instructions that you will be given. Regarding our official TICKETNATION channel, you can consult the previous FAQ where it is described how to change the name on the ticket.
In case you want to find a buyer for your ticket, you can use the service TICKETSWAP, leader in the sector for the resale of tickets. You will find all the information of the service at this link..
The TOKEN is the payment method used at the Festival. With the TOKEN you can buy anything inside the Arena.
There will be specific stands where you can buy TOKEN.
No, the TOKEN will be replaced every day and you will not be able to use the TOKEN the day before.